Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Please ensure that you check your items upon receipt to confirm their condition. Returns must be initiated within 30 days of receiving your order.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. It is important to follow the instructions provided to ensure your return is processed efficiently.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item back. Please keep your shipping receipt as proof of return.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have any questions about an items return eligibility, feel free to reach out to us prior to purchase.